Shipping Policy

Shipping Policy

What is the Shipping Philosophy of finzyapvtltd.com?
At finzyapvtltd.com, we aim to make online shopping simple, reliable, and worry-free. Every order is carefully processed, securely packed, and shipped with attention to ensure it reaches you in good condition.

What is the estimated delivery time?

• For orders within India
Delivery is typically completed within 4–10 business days.

• For international orders
Delivery usually takes 10–15 business days.

Please note that delivery timelines may vary depending on your location, courier service availability, and local accessibility.

Are there any shipping charges?

• Within India
Sonderpick offers Free Shipping on all prepaid orders.
Cash on Delivery (COD) orders may include an additional shipping or handling fee.

• Outside India
For international shipping rates and details, please contact us at finzyapvtltd@gmail.com.

How can I track my order?
You can track your order directly through our website once it has been shipped.

• If your tracking number begins with “15”, please select Xpressbees as the courier.
• If your tracking number begins with “2”, please select Delhivery as the courier.

After your order is shipped, you will receive a shipping confirmation email with tracking details so you can monitor your delivery progress.

Orders are generally processed and dispatched within 1–2 business days after the purchase is completed.

How will I know my package has been shipped?
Once your order is placed, you will receive an order confirmation email.
After the order has been processed and shipped, another shipping confirmation email will be sent containing your tracking information.

Please allow 24–48 hours for the tracking information to update in the courier system after dispatch.

What should I do if the tracking shows delivered but I have not received the package?

If your tracking status shows Delivered but you cannot locate your package:

  1. Check with nearby neighbors in case it was delivered to the wrong address.

  2. Ask family members, roommates, or building staff if they accepted the delivery on your behalf.

  3. Look for delivery notifications indicating the parcel may have been left at a safe location.

If you are still unable to locate your package, please contact us at finzyapvtltd@gmail.com or reach out directly to the courier company for assistance. Proof of delivery, such as a signature confirmation, may be available if required.