Return & Refund Policy

Return & Refund Policy

At finzyapvtltd.com, customer satisfaction is very important to us. We aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is designed to make the process simple and transparent.

Return Policy

Customers may request a return within 30 days of delivery under the following conditions:

• The item must be unused, with all original tags, packaging, and accessories intact.
• Returns are accepted only after verification and approval by our support team.
• Refunds will be processed within 3–5 business days after the returned product passes quality inspection and will be credited to the original payment method.
• Shipping fees and Cash on Delivery (COD) charges are non-refundable.

To initiate a return:

  1. Securely pack the product to prevent damage during transit.

  2. Send the product using a reliable courier service.

  3. Email the tracking details and Order ID to finzyapvtltd@gmail.com.

For product replacement, please initiate a return for the current item. Once the return is approved, you may use the store credit or discount coupon issued by us to place a new order.

In cases such as product dislike, incorrect size ordered, or wrong model ordered, a reverse pickup service may be arranged with a fee of ₹100.

If the return is due to a manufacturing defect or damaged item, the return shipping charges will be reimbursed after verification.

For defective products, customers must provide photo or video proof to help us verify the issue. Once confirmed, we will proceed with a replacement or refund.

A valid proof of purchase (order receipt) is required to initiate any return request.

Refund Policy

Customers may request a refund or replacement for defective or damaged products within 30 days of delivery.

• Shipping costs are non-refundable.
• If a refund is approved, the return shipping cost may be deducted from the refund amount unless the return is due to a verified defect.

Refund processing steps:

  1. The returned item must first be received and inspected.

  2. After approval, the refund will be initiated within 3–5 business days.

  3. A confirmation email will be sent once the refund has been processed.

If you placed an order as a guest user, you may need to register an account using the same email used during purchase to access your order information and submit a refund request.

If you have not received your refund:

• First check your bank account or credit card statement.
• Contact your bank or payment provider, as processing times may vary.
• If the issue remains unresolved, please email finzyapvtltd@gmail.com.

For product returns, please send the item to the address listed on the package or provided by our support team. For higher-value items, we recommend using Speed Post or another courier service with tracking and insurance.

Exclusions from Returns

Certain products cannot be returned, including:

• Perishable goods (such as food or flowers)
• Intimate or sanitary items
• Hazardous materials
• Flammable liquids or gases

Other non-returnable items may include:

• Gift cards
• Downloadable software products
• Certain personal care or health products

Partial refunds may be granted if:

• The item is not in its original condition
• The item is damaged or missing parts not due to our error
• The item is returned after the 30-day return window

Gifts

If an item purchased as a gift is returned:

• You will receive a gift credit equal to the value of the returned item.
• A gift certificate will be issued once the return is processed.

If the gift was not sent directly to you, the refund will be issued to the original purchaser.