Frequently Asked Questions
SHIPPING
How can I check my order status?
Orders are usually processed and shipped within 48 hours. Once your order has been dispatched, you will receive a confirmation email or message with tracking details so you can monitor your shipment.
What is the estimated delivery time?
Delivery typically takes 3–7 business days, excluding Sundays and public holidays. The exact delivery time may vary depending on your location and courier availability.
How does the delivery process work?
We ship orders through reliable courier partners. After dispatch, a tracking number will be shared with you so you can follow the progress of your shipment. Please ensure someone is available at the delivery address to receive the package.
Need it urgently?
If you require faster delivery, please contact our support team. We will try our best to arrange expedited shipping where possible.
Do you ship internationally?
At the moment, finzyapvtltd.com primarily ships within India. If you require international delivery, you may contact our support team to check whether special arrangements can be made.
RETURNS
Changed your mind?
If you are not satisfied with your order, you may contact us by email to request a return. Our support team will guide you through the process to ensure it is handled smoothly.
Email: finzyapvtltd@gmail.com
Received a damaged item?
If your product arrives damaged or defective, please send us a photo or short video showing the issue. After verification, we will assist you with a replacement or refund according to our return policy.
PAYMENTS
What payment methods are accepted?
We accept the following payment options:
• Visa
• MasterCard
• Maestro
• American Express
• Internet Banking
• Gift Cards
• Digital Wallets
• Cash on Delivery (COD) for most locations in India
Are there hidden charges?
No hidden charges. The price you see is the price you pay. Delivery is typically free, although Cash on Delivery (COD) orders may include an additional handling fee according to our shipping policy.
How does Cash on Delivery (COD) work?
With COD, you can pay in cash when your order is delivered. Any applicable COD charges will be shown during checkout.
How do I pay using a credit or debit card?
During checkout, enter your card number, expiry date, and CVV, then complete the payment through your bank’s secure OTP verification system.
Is it safe to use my card online?
Yes. Our website uses secure payment gateways and 256-bit encryption technology to protect your transactions. Your card details are used only for the payment process and are not stored.
How does finzyapvtltd.com prevent fraud?
We monitor transactions for unusual or suspicious activity. In rare situations, we may request identity verification to confirm that the transaction is legitimate.
ORDER MANAGEMENT
How do I edit or change my order?
Once an order has been successfully placed, it cannot be modified. Please review your cart, shipping address, and payment details carefully before completing checkout.
Can I cancel my order?
Orders can only be cancelled within 1 hour of placing the order. To request a cancellation within this period, please contact us at:
Email: finzyapvtltd@gmail.com
Mobile: 8299505620
After this time, the order will proceed for processing and shipment. You may still request a return once the item has been delivered.
Who covers return shipping costs?
Original shipping fees are non-refundable, and customers are generally responsible for return shipping costs, unless the product is defective or incorrect.